Claims services

Swift and transparent claims assistance wherever you need it

Every claim is an opportunity to truly deliver when it matters. The moment you report a claim, our local and, when applicable, global claims team of 8,000 professionals will swing into action, delivering swift and transparent claims assistance 24 hours a day, 7 days a week.
Claims

Benefit from combined global experience and local knowledge

We tailor our claims process to give you the assistance you need while helping you to reduce your total cost of risk over time.
Within the framework of an international program, you will be assigned an international claims practitioner with up-to-date knowledge of your territory and industry sector.

This allows us to deliver consistent claims attention and support to the same Zurich global standard anywhere in the world.

 

Working with experienced claim professionals

Zurich maintains centers of expertise on different types of claims; this means you will always be partnering with a professional that has experienced similar claims many times.

 

Centers of expertise

Global centers of excellence for special expertise in mass litigation, large losses, financial lines, natural catastrophe losses, fraud and subrogation are in place.

Most countries have major loss teams tasked with handling complex property and liability claims.
A central technical center of excellence for property and liability claims, which works with all countries on complex claims.

Our Claims Commitment to you

We understand how important our claims service is to you and we have always made it a priority. Now with our new Claims Commitment, we are taking it to the next level. 

Developed in response to feedback from customers and brokers, our Claims Commitment covers claims over USD 500,000 (excluding catastrophe claims) and is evidence of our determination to make claiming easier and faster. 

Download our Zurich Claims Commitment factsheet:


APAC Claims Commitment for Customers
APAC Claims Commitment for Brokers

Making a claim

If you wish to notify us of a new Non-Motor claim, please address your notification to our FNOL Centre detailed below:

If you are requested by us to complete a claim form, please download, print and complete the appropriate form below and email it to the same FNOL Centre.

However, if you are given access to Merimen portal, please use the portal to notify us of any new claim and submit the relevant documents to us via the portal.

Corporate/Commercial Claim Forms

Approved service providers

In case you need to contact a vendor urgently after office hours, please contact the vendor stipulated in your insurance program; otherwise please refer to the list below for a list of our authorized vendors. Our vendors are contactable on a 24 hours basis.

Lawyers

Loss Adjusters

Crawford & Company International Pte Ltd

Phillip Fong

Cunningham Lindsey (Singapore) Pte Ltd

Robert Williams

Toplis and Harding (S) Pte Ltd

Victor Fong

Insight Adjusters and Surveyors Pte Ltd

Nehemiah Neo

Motor Surveyors

Pro Plus Automobile Engineer

Errol Tan

Appraisal VP Pte Ltd

Victor Png

Marine Surveyors

All-Marine Consultant Services Pte Ltd

Ronald Chua

Settling/Recovery Agents

CL Claims Consultants Pte Ltd

Christina Lau

W K Webster (International) Pte Ltd

Mark Allison

Dolphin Claims Services (Singapore) Pte Ltd

Teh Chong Wyne

W E Cox Claims Group Pte Ltd

Paul Sansom

Approved Motor repairers

Zurich approved Motor accident reporting centres & authorized repairers (including towing services and third party claims)

Contact us

In case you wish to contact someone from the Zurich Claims department, our Claims team is at your service

Liability, Financial Lines, Work Injury Compensation & claims falling under designated accounts

Non-Global Energy Property, Marine, Bailees' (e.g. Carriers') Liability & claims falling under designated accounts

Global Energy, Construction/Engineering & claims falling under designated accounts

Accident & Health

Zurich Emergency Assist Hotline

For urgent matters or after office hours

G. P. Teo

Head of Claims