Corporate governance

Customer guide to complaints procedure

Customer support - Corporate goverance - Cust guide to complain

I am a Zurich International Life Limited customer, who should I contact if I have a complaint or feedback

If you have a complaint or feedback regarding our products or services, you can contact us by phone, email or write to us. Our contact details are:

We will acknowledge your complaint within 2 business days and conduct a full investigation and respond to you within 5 business days. If your complaint is complex and requires more time to look into, we will inform you.

I am a Zurich Life Insurance (Singapore) Pte Ltd customer, who should I contact if I have a complaint or feedback?

We will acknowledge your complaint within 2 business days and conduct a full investigation and respond to you within 5 business days. If your complaint is complex and requires more time to look into, we will inform you.

What are the next steps if I’m not happy with the response you provide?


We always aim to provide our customers with solutions that meet their expectations. However, we recognise that we may not be able to reach an agreement with you. If this is the case and you remain dissatisfied with our response, please let us know by contacting our Chief Executive using the contact details above.

In this unlikey event, you may wish to refer your complaint to the Financial Industry Disputes Resolution Centre Ltd (FIDReC).

Financial Industry Disputes Resolution Centre Ltd.

36 Robinson Road, #15-01 City House
068877 Singapore

Our commitment to customer service

Here at Zurich, we are dedicated to offering quality service to our customers.

In accordance with the Fair Dealing Guidelines issued by the Monetary Authority of Singapore, we are committed to resolve customers’ concerns, feedback and requests independently, promptly and effectively.