Customer support

Policy servicing

policy servicing

Have a query or wish to know more about our products? Here’s how you can get in touch with us.

For customers who are holding a Vista, Global Choice, ITA or IWA policy,
please call +65 6876 6750 or email helppoint.singapore@zurich.com for assistance.

For customers holding all Zurich Life policies, self-help forms and information can be found below for your use.

Self certification forms

If you wish to update us on your tax residence, please complete one of the self-certification forms and mail it back to us.

For individual :
Please fill in this form if you are an individual Policy Owner, assignee or trustee. – [Individual Tax Residency Self-certification Form]

For Entity :
Please complete this form where you need to self-certify on behalf of an Entity Policy Owner. – [Entity Tax Residency Self-certification Form]

Please fill in this form if the Policy Owner is a Controlling Person. – [Controlling Person Tax Residency Self-certification Form]


Please contact our Customer Service Team at +65 6876 6750 for clarifications if required.

Change of bank account

If you wish to change your bank account, please complete the Application form for Interbank GIRO and mail it back to us.

We wish to inform you that the bank normally takes 2 months to process the new Interbank GIRO application. In the meantime, please continue to send us your payment.

Change address / contact numbers / email address

If you wish to update us on your new address / contact numbers / email address, you may do so

Via mail, please complete the Request for Change form and mail it back to us

Via email, please send your request to helppoint.singapore@zurich.com using your registered email address in our records.

Proof of change in address will be required if your signature differs from our records or if your have moved to an overseas address.

Change personal particulars

If you wish to update us on a change in personal particulars such as Name / Identity Number / Passport Number / Residence / Citizenship, please complete the Request for Change form and mail it back to us together with the following:

  • Change of Name - A photocopy of identity card (front and back) or passport and deed poll or baptism certificate
  • Change of Identity Number / Passport Number - A photocopy of identity card (front and back) or passport
  • Change of Residence (e.g. Becoming a Singapore Permanent Resident) - A photocopy of the new identity card (front and back) and passport including the re-entry permit.
  • Change of Citizenship - A photocopy of both sides of the citizenship certificate and new identity card (front and back)

Change signature

You can update your new signature via the Request for Change form and attach a photocopy of your NRIC (front and back) / passport with your new signature on it and mail them back to us.

Change premium payment mode or premium frequency

The types of payment mode or premium frequency are:

  • Monthly
  • Quarterly
  • Half-yearly
  • Yearly

If you wish to change your premium details such as mode or frequency, please complete the Request for Change form and mail it back to us.

Note : Monthly premium payment is only accepted through Interbank GIRO

The bank normally takes 2 months to process the new Interbank GIRO application. In the meantime, please continue to send us your payment.

Please contact our Customer Service Team at +65 6876 6750 to enquire on the new premium amount payable.

Change premium payment method

To change premium payment method to Cheque:

Please complete the Request for Change form and mail it back to us together with the premium amount if it is due for payment.

Note :

Cheque payment method is not applicable for monthly payment mode.
We accept payment by cheque or cashier’s order (cashier’s order application form needs to be submitted to us).

For third party payment, please contact our Customer Service Team at +65 6876 6750 on the requirements.


To change premium payment method to GIRO:

Please complete the Application form for Interbank GIRO and mail it back to us.

We wish to inform you that the bank normally takes 2 months to process the new Interbank GIRO application. In the meantime, please continue to send us your payment.

Change of sum assured

To reduce sum assured for term or investment –linked policy:

Please complete the Request for Change form and mail it back to us one month before the next premium due date.

To increase sum assured for term or investment –linked policy:

Please contact our Customer Service Team at +65 6876 6750 on the requirements.

Change of supplementary benefits

To include supplementary benefits:

Please contact our Customer Service Team at +65 6876 6750 on the requirements.

To terminate supplementary benefits:

Please complete the Request for Change form and mail it back to us one month before the next premium due date.

Termination of term policy

If you wish to terminate your policy (with no cash surrender value), please complete the Request for Change form and mail it back to us together with a photocopy of your NRIC (front and back) / passport.

Note : There will be no refund of premium paid.

Surrender / withdrawal of investment-linked policy

If you wish to surrender / partially withdraw your investment-linked policy, please contact our Customer Service Team at +65 6876 6750 on the requirements.

Fund switch / premium redirection / single premium top-up

If you wish to perform fund switch / premium redirection / single premium top-up,  please contact our Customer Service Team at +65 6876 6750 on the requirements.

Application for Reinstatement

If you wish to reinstate your term or investment linked policy that has lapsed, please complete the Health Declaration form and mail it back to us together with your payment. We reserve the right to call for additional medical requirements should we deemed necessary in processing the reinstatement.

For more information, please contact our Customer Service Team at +65 6876 6750 on the requirements.

Duplicate policy

If you have lost / misplaced your policy document and require another copy, please contact our Customer Service Team at +65 6876 6750 on the requirements.

Absolute Assignment

If you wish to assign your policy, please complete the Absolute assignment form and mail it back to us together with the required documents (please read the important notes for further details).

For more information, please contact our Customer Service Team at +65 6876 6750 on the requirements.