Customer guide to complaints procedure

Our commitment to customer service

Here at Zurich, we are dedicated to offering quality service to our customers.

In accordance with the Fair Dealing Guidelines issued by the Monetary Authority of Singapore, we are committed to resolve customers’ concerns, feedback and requests independently, promptly and effectively.

What are the next steps if I’m not happy with the response you provide?

We always aim to provide our customers with solutions that meet their expectations. However, we recognise that we may not be able to reach an agreement with you.

In this unlikely event, you may wish to refer your complaint to the Financial Industry Disputes Resolution Centre Ltd (FIDReC).

Financial Industry Disputes Resolution Centre Ltd.

36 Robinson Road,
#15-01 City House
068877 Singapore