Klook and Zurich Insurance Unveil New Partnership in Singapore, Elevating Protection for Travelers

SINGAPORE, 1 August 2023 – Klook, Asia’s leading travel and experiences platform, has announced a partnership with one of Singapore’s top general insurers, Zurich Insurance Company Ltd. (“Zurich Singapore”), to introduce Klook Protect; a revamped travel insurance offering that includes all-encompassing coverage for Klook customers.

Klook Protect is designed to go beyond conventional travel insurance boundaries to ensure peace of mind for customers. In addition to covering trip cancellations, medical emergencies, and lost or stolen luggage, one of its unique features includes telehealth services, which allows policyholders to consult medical professionals through virtual appointments, no matter where they are in the world. From diagnosing minor ailments to prescription refills, telehealth services promise a convenient and efficient medical solution for travelers in need.

Customers can purchase Klook Protect directly through Klook’s platform when making travel arrangements, providing a seamless and hassle-free experience. By combining Klook's market-leading insights on traveler preferences with Zurich's expertise in product design and claims experience, the partnership aims to continually tailor insurance offerings that meet the unique needs of today's travelers and provide reliable protection.

Chuan Sheng (C.S.) Soong, CEO of Klook Insurance, added: “We’ve always believed that our customers’ travel experiences should be seamless and hassle-free. We’re excited to partner with Zurich Singapore to launch Klook Protect, bringing comprehensive coverage and peace of mind for our Singaporean customers. Travel insurance is a non-negotiable post pandemic, and this partnership is a testament of how we continue to push boundaries and ensure our customers are protected during their travels."

 

 

This collaboration also marks Zurich Singapore’s entry into digital retail partnerships, following the launch of Zurich Edge – a proposition that combines deep insurance expertise with digital innovation to deliver unique embedded solutions in protection. Taking a fresh approach to insurance propositions, Zurich Edge combines products and services to create offerings that are more personalized, relevant and tailored to our partners and their customers – all delivered in a more easily-accessible online experience. Zurich Edge also leverages deep local market know-how with unrivaled global scale to help our partners and their customers generate tangible value from insurance.

Reginald Peacock, Zurich Singapore CEO, said: "We are thrilled to embark on this partnership with Klook, marking our foray into digital retail in Singapore. Amplifying our digital presence in the retail sector by establishing more embedded insurance partnerships, is a key part of our strategic agenda, as businesses and customers look for more seamless, tailored and relevant offerings in the insurance space to engage with. Through this partnership, we are committed to delivering seamless, dependable travel coverage with exceptional service to Klook’s customers."

The launch of Klook Protect marks a significant milestone for both organizations. Klook and Zurich Singapore aim to make insurance more accessible and adapt to the evolving needs of customers in an increasingly connected world, making insurance purchases more seamless and effortless than ever before.