Zurich Insurance and ComfortDelGro announce strategic partnership to launch exclusive travel insurance offering
Singapore, 6 January 2025 – Zurich Insurance Company (Singapore) Ltd. (“Zurich Singapore”) is pleased to announce a strategic partnership with ComfortDelGro Corporation Limited (SGX:C52) (“ComfortDelGro”), a leading multi-modal, global transport operator. This collaboration will introduce an exclusive travel insurance product, ‘Zurich Travel Comfort’, made available through ComfortDelGro's ride-hailing app, CDG Zig, and is part of the Zurich Edge strategy designing unique digital offerings for Zurich’s partners.
The partnership with CDG Zig underscores Zurich’s commitment to delivering exceptional value and convenience to customers. CDG Zig currently has more than 1 million monthly active users and a total unique user population of over 2 million. Zurich aims to provide peace of mind to CDG Zig travellers, ensuring they are well-protected throughout their journeys. With a strong demand for booked trips to/from Changi Airport each day, the app will now enable users to purchase comprehensive single trip Zurich travel insurance for both individuals and groups through a full end-to-end digital journey with ease.
Exclusive Features of Zurich Travel Comfort:
- Extra peace of mind to book trips to Changi airport: Unique to this partnership, customers are covered pre-trip when they take a ride booked via CDG Zig app. If travel disruptions are experienced due to the trip’s vehicle breakdown enroute to Changi Airport, the policy reimburses up to SGD1,000 for customers to cover additional accommodation or travel expenses.
- Complimentary CDG Zig promo code upon purchase: As a launch special customers will receive a SGD5.00 CDG Zig promo code with any policy purchase of SGD15.00 and above on the CDG Zig app, promotion valid until fully redeemed.
Other Features:
- Flight Delay Voucher with FlyEasy: A real-time, complimentary lounge access* in any airport around the world whenever customer’s flights are delayed by more than two hours, with no claims filing or application processing required.
- Global Assistance: 24/7 emergency assistance ensures that travellers receive support anytime, anywhere.
- Adventure activities coverage: Zurich’s travel insurance protects against risks in non-competitive leisure activities, allowing adventurers to enjoy their holidays worry-free.
The insurance experience in CDG Zig app is fully powered by the Zurich Edge Platform, allowing customers to access and purchase more personalised coverage options, with simplified member authentication and digitally processed payments to ensure a smooth and convenient process for the users from start to finish.
Ms. Alexandra Cowley, Chief Underwriting Officer, Zurich Singapore said: “This partnership with ComfortDelGro marks an exciting step forward in bringing our tailored and seamless travel insurance solutions to customers. By integrating Zurich Travel Comfort into the CDG Zig app, we’re combining ComfortDelGro’s trusted transport network with Zurich’s deep insurance expertise to offer travellers convenience, protection, and peace of mind—all at their fingertips. The collaboration also demonstrates how Zurich Edge’s innovative solutions can create value for partners by enhancing their customer offerings.”
Mr. Tommy Tan, Chief Executive Officer, ComfortDelGro Taxi said: “We are delighted to partner with Zurich Insurance to deliver greater peace of mind and convenience to customers. By integrating this product directly into the CDG Zig app, we are simplifying the process of securing coverage, particularly for airport transfers. This strategic collaboration complements our mobility services and aligns with our commitment to providing seamless, digital-first experiences.”
Mr. Kenny Lok, Chief Executive Officer, ComfortDelGro Insurance added: “This collaboration between Zurich and ComfortDelGro is a prime example of how technology is transforming traditional insurance models. By embedding travel protection directly into a mobility platform, we're breaking down barriers and making insurance not just a purchase, but an intuitive part of the customer's journey.”
For further information, please contact:
Sharyl Yeo
Communications Business Partner, Zurich Singapore
sharyl.yeo@zurich.com.sg
About Zurich Insurance Group
Zurich Insurance Group (Zurich) is a leading multi-line insurer serving people and businesses in more than 200 countries and territories. Founded 150 years ago, Zurich is transforming insurance. In addition to providing insurance protection, Zurich is increasingly offering prevention services such as those that promote wellbeing and enhance climate resilience.
Reflecting its purpose to ‘create a brighter future together,’ Zurich aspires to be one of the most responsible and impactful businesses in the world. It is targeting net-zero emissions by 2050 and has the highest-possible ESG rating from MSCI. In 2020, Zurich launched the Zurich Forest project to support reforestation and biodiversity restoration in Brazil.
The Group has about 60,000 employees and is headquartered in Zurich, Switzerland. Zurich Insurance Group Ltd (ZURN), is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information is available at www.zurich.com.
About Zurich Edge
Zurich Edge is a flagship digital partnerships proposition that delivers tailored and innovative solutions for customers within a partner’s ecosystem. With its open architecture full-stack platform, Zurich Edge enables seamless journeys, personalized experiences, and optimization capabilities to drive deeper engagement with digital consumers and unlock unparalleled value for partners’ businesses. Leveraging Zurich’s strong insurance expertise, Zurich Edge comes with a dedicated digital squad in each Asia Pacific market to co-create and launch insurance opportunities that deliver competitive advantages.
About ComfortDelGro Corporation
ComfortDelGro is a leading multi-modal transport operator offering a comprehensive suite of transportation solutions. Our extensive network spans public transport including buses and rail, point-to-point transport with taxis and private hire cars as well as business-to-business mobility solutions. Every day, millions rely on our services across 13 countries including; Singapore, Australia, the United Kingdom (UK), New Zealand, China, Ireland, Sweden, France, Malaysia, Spain, Portugal, Greece, and the Netherlands .
As a global operator, we play an important role in steering the transition towards a low-carbon economy. With nearly half our fleet consisting of cleaner energy vehicles, we support governments and cities in enabling inclusive and sustainable transport systems. For our efforts, ComfortDelGro has been included in the Dow Jones Sustainability Indices Asia Pacific (DJSI Asia Pacific) since 2019, the only Singaporean transport company in the index.